Frequently Asked Questions

Review the product photos, materials, measurements, construction details, and any available QC photos. Terms such as “AAA” or “Top Quality” are general descriptions and should not replace the specific information shown on the product page.

No. We do not guarantee that a product will match an original-brand item in every detail. Materials, construction, measurements, hardware, finishing, and other details may differ.

Small differences can occur between production batches. Lighting, screen settings, and natural material texture can also affect how colors appear. Minor variations in stitching, leather grain, pattern placement, or hardware are not always defects.

Please check the individual product page. Materials, boxes, dust bags, cards, tags, and other accessories vary by product. Packaging, labels, serial numbers, cards, or chips should not be treated as proof of authenticity. Contact us before ordering if a particular detail is important to you.

No. QC photos or videos are available only when requested. After placing your order, contact us as soon as possible and include your order number.

QC is mainly intended to confirm the selected style, color, size, overall appearance, and visible issues. It is not a guarantee that the product matches an original-brand item in every detail.

It may add processing time. Please review the QC photos and reply promptly so that your shipment is not delayed.

Contact us immediately with your order number and requested change. We will check the order status, but changes or cancellation cannot be guaranteed once the item has entered processing or has shipped. Requesting QC does not automatically pause an order unless we confirm otherwise.

Use the size chart on the individual product page and compare it with your foot length when necessary. You can also check our Size Conversion guide. Do not rely only on the size you usually wear in another brand. If you are between sizes or unsure about the fit, contact us before ordering.

Measure a belt that already fits you from the buckle connection or pin to the hole you normally use, then compare it with our belt size guide. Do not choose a belt using only your trouser size, because the correct measurement depends on where and how you wear it.

No. Returns and exchanges are not accepted when the customer selected the wrong size or changed their mind. If AAADesigner.ru sends a size different from the one ordered, we will provide a free replacement after verification.

AAADesigner.ru accepts Visa, Mastercard, PayPal, Apple Pay, and Google Pay. The methods available to you will appear at checkout.

Payment availability may depend on your location, device, browser, currency, or payment provider. Please use one of the options displayed during checkout.

No. Never send your full card number, security code, password, or other sensitive payment information by email, chat, or the Contact Us form. Payment details should only be entered through the secure checkout process.

Yes. AAADesigner.ru sells and ships to customers worldwide. Customers are responsible for checking whether the products can legally be imported into their destination country.

Normal worldwide delivery is approximately 2–3 weeks. This is an estimate, not a guaranteed delivery date.

QC requests, inventory availability, holidays, weather, customs review, and local delivery conditions may cause delays. Delivery times can vary by order and destination.

A tracking number will be provided after the order ships. During international transit, tracking may remain unchanged for several days. This does not necessarily mean the package is lost.

The customer is responsible for any import tax, customs duty, handling charge, or other fee required by the destination country. Please check local import laws and restrictions before ordering. We cannot guarantee customs clearance and cannot assist with false declarations or concealing the nature of a shipment.

Send us the official customs notice or other verifiable evidence. After verification, we will provide one free reshipment. Customs reshipment is limited to one replacement package, and we cannot guarantee that the second shipment will clear customs.

Eligible cases include a verified manufacturing defect, functional defect, shipping damage, wrong product, wrong color, or wrong size sent by AAADesigner.ru.

We do not accept returns or exchanges for a change of mind, personal preference, a size selected incorrectly by the customer, normal wear, accidental damage, or minor acceptable production variations.

Contact us within 14 days after tracking shows delivery. Provide your order number, checkout email, a clear description of the problem, and clear photos or video. Reports submitted after this period may not be eligible for support.

If the carrier confirms that a package is lost, you may choose a free replacement or a refund. For shipping damage, contact us within 14 days of delivery and provide the order number, product photos or video, and photos of the outer packaging and shipping label.

AAADesigner.ru will provide a free replacement after the mistake is verified. We cover authorized return shipping for a confirmed wrong item or quality problem. For some lower-value items, we may offer a replacement or refund without requiring the item to be returned.

Do not return an item without authorization. Contact us first to receive Return Instructions and a confirmed return address. Approved refunds are returned to the original payment method; the time required to appear depends on your bank or payment provider.

Watches include a six-month limited warranty from the date of delivery. It covers verified movement or functional failures that occur during normal use.

Contact us with your order number and a clear video showing the problem. Depending on the issue, we may provide troubleshooting, repair, parts, replacement, or another reasonable solution. Do not open the case or arrange an unauthorized repair before contacting us.

The warranty does not cover normal wear, scratches, strap or bracelet wear, drops, impacts, accidental damage, misuse, incorrect adjustment, magnetic exposure, water or moisture damage, or unauthorized repair or modification.

Water resistance is not guaranteed unless the individual product page clearly states that the watch has been pressure tested. A water-resistance marking on the dial or case is not proof of tested water resistance. Avoid showering, swimming, diving, steam, and other water exposure.

Mechanical watches are not perfectly accurate. Daily variation can be affected by the movement, power reserve, wearing habits, resting position, temperature, and magnetic fields. We do not apply one fixed accuracy figure to every watch; please check the individual product page or contact us before ordering.

Avoid water, direct heat, strong sunlight, perfume, and chemicals. Store the bag lightly stuffed to help maintain its shape. Clean it gently with a soft, dry cloth and use only care products suitable for its material.

Allow shoes to air between wears and keep them away from moisture and direct heat. Do not tightly fold or roll leather belts. Use a soft, dry cloth and material-appropriate care products.

Use the Contact Us page on AAADesigner.ru. For order-related questions, include your order number, checkout email, a clear description of the issue, and relevant photos or video.