Shipping & Delivery

A flat shipping fee of US$10 applies to every order and destination.

• Free shipping is not available.
• The US$10 fee is charged per order, not per package.
• If an order is divided into multiple packages, you will not be charged additional shipping fees.

You will receive a shipment notification and tracking number after dispatch. Track the package on the carrier’s website or through the Track Your Order page on AAADesigner.ru.

AAADesigner.ru also sends automatic tracking updates, including “In Transit” and “Out for Delivery.” It may take time for the first carrier scan to appear.

Tracking may remain at “Label Created” while the parcel is travelling internationally. This does not automatically mean that the package has not shipped.

Tracking will usually update after the parcel reaches the destination country and is scanned by the local carrier. International tracking may pause for several days between scans.

You may request an address change before shipment. Contact us as soon as possible and provide your order number and complete corrected address.

Once the package has shipped, an address change depends on carrier approval and is subject to an additional carrier fee. AAADesigner.ru cannot guarantee that an address can be changed after dispatch.

• Chinese public holidays may affect processing and international dispatch.
• Public holidays in the destination country may affect customs and final delivery.
• Weather, customs inspections, and local carrier disruptions may also cause delays.
• Tracking may not update continuously during international transit.
• Contact us if there has been no meaningful tracking update for an unusually long period.

If a package appears to be lost, contact us by email or through the Contact Us page. AAADesigner.ru will review the tracking history and investigate with the carrier.

A temporary tracking delay does not automatically mean the package is lost. If the carrier confirms that the package is lost, you may choose a replacement or a refund.

Contact us within 10 days of delivery.

Please provide all of the following so we can verify the damage:

• Order number
• Clear photos or video of the damaged product
• Photos of the external packaging
• Photo of the shipping label

After verification, AAADesigner.ru will arrange an appropriate replacement or refund.

• An order may be divided into multiple packages.
• Orders containing more than five items are more likely to be shipped separately.
• Packages may arrive on different dates.
• Each package may have a separate tracking number.
• You will not be charged additional shipping fees when an order is divided into multiple packages.

If a package is returned for any of the following reasons, the customer is responsible for the related return, reshipment, or carrier fees:

• Incorrect or incomplete delivery address
• Customer refused delivery
• Customer failed to collect the package
• Repeated unsuccessful delivery attempts caused by the customer

Before submitting your order, check the full delivery address and telephone number. After shipment, monitor tracking and respond to the local carrier or collect the package when required.

Customs duties, import taxes, clearance fees, and similar destination-country charges are not included in the US$10 shipping fee. These charges are the customer’s responsibility.

Import laws and customs requirements vary by country. You are responsible for checking the rules that apply in your destination before ordering. AAADesigner.ru cannot guarantee customs clearance.

If a package is officially seized by customs, contact AAADesigner.ru and provide the customs notice or other verifiable evidence.

After verification, AAADesigner.ru will resend the order once at no additional charge. Customs replacement is limited to one reshipment, and AAADesigner.ru cannot guarantee that the replacement package will clear customs. A refund is not provided for customs seizure unless separately approved.