DIOR FLATS 23
Estimated delivery: Sep 30–Oct 7
Returns & Refunds
- Before shipment: Cancel for a full refund before shipment, unless custom or personalized production has started.
- After shipment: Refunds or replacements are available only for damaged, defective, incorrect, or lost items. Change-of-mind returns are not accepted.
- Resolution: Choose a free replacement or a refund to your original payment method. We cover replacement product, shipping, and applicable customs costs.
- Exchanges and duties: Exchanges are not offered, and customs duties paid on the original order are non-refundable.
- Need help? Contact customer service with your order number.
Shipping & Tracking
Processing time
| Product | Processing time |
|---|---|
| Bags | 1 day |
| Shoes | 3–5 business days |
| Belts | 1 day |
| Eyewear | 2 days |
P.S. Custom women’s shoes in EU sizes 40–43 require additional production time.
Shipping cost
A flat shipping fee of US$10 applies to every order and destination. Free shipping is not available.
Packaging
Smaller bags include the original box whenever possible. Oversized styles, including large totes and backpacks, ship with a dust bag only by default. To request the original box, contact us before ordering; additional shipping fees apply.
Estimated delivery after shipment
| Destination | Carrier | Estimated time |
|---|---|---|
| United States | FedEx | 7–15 days |
| Canada | Canada Post | 10–20 days |
| Europe | DHL | 8–20 days |
| Middle East | Aramex | 7–15 days |
| Australia | Australia Post | 10–20 days |
| United Kingdom | Royal Mail | 10–20 days |
| Hong Kong | SF Express | 5–10 days |
| Singapore | SF Express | 5–10 days |
- Tracking: Once your order ships, you will receive a shipment notification. You can track your package on the carrier’s website or on our website. We also send automatic updates such as in transit and out for delivery.
- Label created: Tracking may remain at “Label Created” while the package travels internationally. It will usually update after the package reaches the destination country.
- Address changes: You may change your delivery address before shipment. Address changes requested after shipment are subject to an additional carrier fee.
- Delivery delays: Chinese public holidays and holidays in the destination country may cause delays. We appreciate your patience during these periods.
- Lost packages: Please contact us by email. We will investigate and arrange a replacement or refund when appropriate.
- Damaged packages: Contact us within 10 days of delivery and provide photos or a video showing the damage.
- Multiple packages: An order may be divided into multiple packages, especially when it contains more than five items. You will not be charged additional shipping fees.
- Returned packages: If a package is returned because of an incorrect address, refusal, or failure to collect it, the customer is responsible for the related costs.
Accepted Payment Methods
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DIOR FLATS 23
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